Perfect Pillow Policy.
FREE Pillow Adjustments for one (1) Year! - If your goose down pillow, feather pillow or decorative pillow firmness isn't perfect we will gladly adjust its firmness FREE for one (1) year from the date of purchase. It's that simple. You ONLY pay to ship it to us for the adjustment.
1. Create A Return Shipping Label:
Use our UPS online form to quickly generate a UPS Shipping Label for your return. Below are some helpful hints and additional information you will need for expediting the return process.
- Down & Feather Co. 218 Prospector Drive Ogallala, NE 69153
- Your address
- Reference #1 - Your Original "Order #".
- Reference #2 - Brief Reason For Return.
2. Use your own shipping Provider:
If you wish to use your own shipping provider for the return please use the address below: [DO NOT ship returns, exchanges or adjustments to our corporate address]
- Down & Feather Co. 218 Prospector Drive Ogallala, NE 69153
- 'Email Us Now':Subject - Pillow Adjustment with your shipping information.
3. Return Processing:
Once we have received your product and logged it into our system please allow 7 - 10 business days for us to process your return. Return Policy here.