Return Policy

Custom Orders:

Custom orders may not be returned, but are covered under our 10 warranty. Please understand that pillows adjusted under our Perfect Pillow Policy are considered to be custom after adjustment. CALIFORNIA SIZES ARE CUSTOM ORDERS. If you are unsure about size, weight or color of a bedding item you may call us or request a fabric swatch for your review free of charge.

Returns - Receipt & Inspection:

Down bedding ITEMS RETURNED IN NEW CONDITION (Original box with original undamaged internal packaging.) will be accepted for return less our shipping costs.

Down bedding ITEMS RETURNED IN USED CONDITION (i.e. stained; covered with human hair or animal hair, smell of perfume or any other odor, different box, missing or damaged internal packaging WILL NOT BE ACCEPTED FOR RETURN. Shipping charges will be reimbursed for manufacturing defects only and must be sent via UPS Ground for tracking purposes via our Product Return Form. Down & Feather Company's Return Policy is subject to change without notice.